Common Questions & Answers
We want you to feel comfortable and informed every step of the way. Below are answers to the most common questions patients ask about appointments, telehealth, billing, and more.
If you don’t find your answer here, please contact our front desk — we’re happy to help!
Appointments
Q: How do I schedule or change an appointment?
You can contact our front desk or message us through the OnPatient Portal.
We ask for at least 48 hours' notice for cancellations or reschedules.
Q: Are appointments in-person or virtual?
All appointments are currently virtual until further notice. You can join from your phone, tablet, or computer using your telehealth link.
Telehealth
Q: How do I join my telehealth appointment?
Check your email or text message for your secure link, then click to join at your scheduled time. Make sure your camera and microphone are on.
Q: What if I can’t connect?
Try refreshing your browser or restarting your device. If you still can’t connect, please contact our front desk and we’ll help you right away.
New Patients
Q: How do I become a new patient?
Start by completing our New Patient JotForm on the “New Patient Info” page. Once submitted, we’ll send your consent forms via email.
Q: Do I need to sign up for OnPatient right away?
Yes — after completing your new patient form, you’ll receive an invitation to create your OnPatient Portal account to manage forms and messages securely.
Insurance
Q: Which insurances do you accept?
We’re in-network with several major providers. Visit our Insurance page for a full list and details by clinician.
Q: Do you accept private pay or out-of-network clients?
Yes! We offer private pay options.
General Care
Q: How do I contact my provider between sessions?
For non-urgent questions, please send a message through your OnPatient Portal.
For emergencies or crisis situations, visit our Emergency & After-Hours Help page.
Q: Are my sessions confidential?
Yes. All telehealth sessions are conducted through secure, HIPAA-compliant platforms to protect your privacy.
Still have a question?
We’re here to help. Contact us.