Common Questions & Answers
We want you to feel comfortable and informed every step of the way. Below are answers to the most common questions patients ask about appointments, telehealth, billing, and more.
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If you don’t find your answer here, please contact our front desk — we’re happy to help!
Appointments
Q: How do I schedule or change an appointment?
You can contact our front desk or message us through the OnPatient Portal.
We ask for at least 48 hours' notice for cancellations or reschedules.
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Q: Are appointments in-person or virtual?​
All appointments are currently virtual until further notice. You can join from your phone, tablet, or computer using your telehealth link.
Telehealth
Q: How do I join my telehealth appointment?
Check your email or text message for your secure link, then click to join at your scheduled time. Make sure your camera and microphone are on.
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Q: What if I can’t connect?
Try refreshing your browser or restarting your device. If you still can’t connect, please contact our front desk and we’ll help you right away.
New Patients
Q: How do I become a new patient?
Start by completing our New Patient JotForm on the “New Patient Info” page. Once submitted, we’ll send your consent forms via email.
Q: Do I need to sign up for OnPatient right away?
Yes — after completing your new patient form, you’ll receive an invitation to create your OnPatient Portal account to manage forms and messages securely.
Insurance
Q: Which insurances do you accept?
We’re in-network with several major providers. Visit our Insurance page for a full list and details by clinician.
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Q: Do you accept private pay or out-of-network clients?
Yes! We offer private pay options.
General Care
Q: How do I contact my provider between sessions?
For non-urgent questions, please send a message through your OnPatient Portal.
For emergencies or crisis situations, visit our Emergency & After-Hours Help page.​
Q: Are my sessions confidential?
Yes. All telehealth sessions are conducted through secure, HIPAA-compliant platforms to protect your privacy.
Still have a question?
We’re here to help.​ Contact us.